7. I live in the US. The drivers worked, the pressure was fine, but now I keep getting "can't detect tablet" even when everything is plugged in. 2. If you can find Pentablet HID in the device manager and Pentablet Service (32bit) in the task manager but still cannot use the pen stylus to control the cursor, please click. I've only had it for just over 2 months and at first, it was fine. Cookies help us deliver our Services. If you cannot find it, please reconnect the tablet. If you can’t find it, please go to C:Program FilesPentablet64 folder then right click on “install_hiddriver.bat” and “Run as administrator” then reboot, when system goes to the desktop try to test your pen stylus again. Make sure computer login account is Administrator authority. Copyright ©2020 XPPen Technology CO.All Rights Reserved. Press question mark to learn the rest of the keyboard shortcuts. Press J to jump to the feed. By using our Services or clicking I agree, you agree to our use of cookies. New comments cannot be posted and votes cannot be cast. Please go to device manager and look for. Cookies help us deliver our Services. Artist 22 Pro. B. I had an issue with my pen double clicking (or even triple) when I'd tap a button. The XPPEN support team should replace it if its still under warranty (1 year from purchase date). Enter an interactive meeting room anytime, anywhere. Yet when I check the card settings, both cards have those two backwards. Click Setup. Had the installation and everything but when I opened Pentablet software, keeps saying "Can't detect the tablet, please plug it into then open the driver again". If you are still unable see this device, please contact us at XP-Pen. I contacted the support team and after a lot of tests, they told me the tablet is faulty and I need to bring it to the nearest store to get it fixed or replaced it but I haven’t had the chance to do it yet so I don’t really know if it’s going to fix the issue. 6. Check the User Help for information regarding the issue. a-4. Click Pen Input. XP-Pen is a professional and reliable supplier of graphics tablets,pen display monitors,stylus pens and more digital graphical products. (service@xp-pen.com). If you can use stylus to control the cursor but cannot find the tablet icon in the system tray: b-1. Click Tablet PC Settings. Press J to jump to the feed. I am at a loss and I don’t know what else to do. Drawing, animation, 3D modeling, and more! Disable Antivirus first then check to see if the stylus pen can control the cursor. Hit enter until the message that says 'Tap this screen with your tablet pen...' goes to the display you want the pen to work on, then click on your pen display. Plus there's lots of threads from this month about it. I connected all the cable and able to control the mouse with the pen but when i open the driver, it keep saying “Can’t detect the tablet, please plug it into then open the driver again”. a-5. Make sure computer login account is Administrator authority. If you can see the “HDI-compliant digitizer” and can use the pen stylus to control the cursor, please go to the XP-Pen website and download and install the latest driver. If the icon shows up, please open it then test your pen stylus’ pen pressure. Thanks in advance. Please uninstall the graphic tablet or graphic tablet monitor driver then reboot. a-3. When the installation is complete, the tablet icon will appear on the desktop or in your system tray. If you are still unable see this device, please contact us at XP-Pen. Make sure computer login account is Administrator authority. How to solve G430, G540, G640, 05, 06, Deco 01, Artist 13.3 & 15.6 can't use stylus to control cursor or pen pressure issue. A: If you can see the tablet icon in the system tray but can’t use stylus to control the cursor: a-1. You won't get a display, but if you do get the mouse to move around/lines to draw, its an issue with your cable.

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